Collision Repair FAQs – Rich's Auto Collision Campbell River
Have questions about collision repair, insurance claims, or auto glass services? We’ve answered the most common questions from drivers in Campbell River, BC to help you better understand the repair process
🔹 GENERAL QUESTIONS
Are you open on Saturdays?
We are open Monday to Friday from 8:00 AM to 5:00 PM. Please contact us directly if you need assistance outside of regular business hours.
Can I get a ride after dropping off my vehicle?
Yes, we can help arrange transportation options or courtesy services depending on availability. Contact our team to coordinate your drop-off.
Can I wash my car after repairs?
We recommend waiting at least 30 days before washing your vehicle to allow the paint to fully cure and protect the finish.
Can you match my vehicle’s paint color?
Yes, we use advanced color-matching technology to ensure your vehicle’s paint is restored to its original factory finish.
🔹 INSURANCE & CLAIMS
Do I have to pay a deductible?
If your insurance claim includes a deductible, you will be responsible for paying it. This amount is set by your insurance policy.
Where do I get a claim number?
You can obtain a claim number by contacting your insurance provider directly after reporting your accident.
Who do I pay my deductible to?
Your deductible is typically paid directly to the repair shop when your vehicle repairs are completed.
What are betterment charges?
Betterment charges may apply when new parts improve the condition of your vehicle beyond its pre-accident state. Your insurer will explain if this applies.
🔹 REPAIR PROCESS
How long will my vehicle repairs take?
Repair time depends on the extent of the damage and parts availability. We will provide an estimated timeline and keep you updated throughout the process.
Will parts be ordered before I drop off my vehicle?
In many cases, parts are ordered in advance to reduce repair time. Our team will coordinate this during the estimate process.
How will I know when my car is ready?
We will contact you by phone or email once your vehicle is ready for pickup.
If my vehicle’s frame is damaged, is it a total loss?
Not always. Our technicians will assess the damage and determine whether the vehicle can be safely repaired according to industry standards.
🔹 SERVICES & SUPPORT
Can I get other work done while my car is being repaired?
Yes, depending on the service, we may be able to complete additional work while your vehicle is in our shop.
Do you offer courtesy vehicles or rentals?
We can assist in arranging courtesy vehicles or rental options depending on availability and your insurance coverage.
Is there a warranty on repairs?
Yes, we stand behind our work and offer a warranty on our repairs for your peace of mind
Contact Rich's Auto Collision
— in 3989 N Island Hwy, Campbell River —
Have a question or need an estimate? Call or message us today — we’re ready to help
North Island Hwy
3989 N Island Hwy, Campbell River, BC
Business Hours
Monday - Friday 08:00am to 05:00pm